1. GENERAL PROVISIONS
1.1. SIA Domus Angari (hereinafter – “we” or “Domus”) is committed to protecting and respecting your privacy. We make every effort to ensure that our processing of personal data complies with 2016. on 27. Regulation (EU) 2016/679 of the European Parliament and of the Council of 29 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).
1.2. The controller of your personal data is SIA Domus Angāri, company reg. No. 40203155269, address Mārupes county, Mārupes parish, “Meži”, LV-2166, e-mail: firstname.lastname@example.org.
1.4.1. The purpose of the use of your personal data;
1.4.2. cases of transfer of personal data to third parties and data that are transferred;
1.4.3. Term of storage of your personal data;
1.4.4. marketing communications;
1.4.5. Your rights;
1.4.7. processing of children’s personal data;
1.4.9. ways to contact us.
2. HOW WE USE YOUR PERSONAL DATA
How do we use data?
Goals. Why do we use them?
2.1. Your name and contact information
When contacting after submitting the contact form to the telephone number or e-mail address provided by you, when you express interest in the product and enter your data.
The data of such communication is stored for this purpose until the conclusion of the transaction or longer, if you agree to it.
This is necessary in order to be able to use the telephone number or e-mail address provided by you in order to contact you and provide advice on any issues that may have arisen. In this way, we try to provide high-quality services that meet your wishes, in accordance with our legitimate interests, providing you with the opportunity to purchase the product you need and receive the service. You may at any time object to the use of the following data by contacting you by e-mail: email@example.com or during negotiations with our staff.
By delivering your purchased product to the payer’s and / or delivery address specified by you, preparing the order for receipt at the place of delivery and issuing an invoice.
We will keep your data for this purpose for no longer than 10 (ten) years from the date of execution of the transaction.
This is necessary in order to be able to fulfill your contractual obligations to you. We will not be able to provide you or provide the opportunity to receive the ordered product if you do not provide your name, address and contact information.
By sending you information about our new products and services by e-mail, by SMS, Facebook and other platforms or by regular mail, by calling the phone number provided by you.
We will store your data for this purpose for a maximum of 10 (ten) years from the date of receipt of your consent or until you withdraw this consent.
In this way, we try to keep you up to date with all the latest information. We provide this information only with your consent.
By sending SMS, e-mails or notifications in the application related to our services, such as the latest information about orders and surveys to assess the quality of services.
Your data is stored for this purpose for no longer than 2 (two) years from the end of communication with you.
This is necessary to be able to fulfill your contractual obligations to you (to know that the ordered service or product has been received). We conduct surveys to assess the quality of our services in order to improve the quality of our services in our legitimate interests. You can unsubscribe from such surveys at any time by contacting us at firstname.lastname@example.org or by clicking on the unsubscribe link in the email or during a conversation with our staff.
Your data for this purpose is stored for no longer than 2 (two) years from the end of the competition, but in case of winning prizes – for no longer than 10 (ten) years from the award ceremony.
This is necessary to be able to fulfill your contractual obligations to you; if we cannot use your data, you will not be able to participate in the competition and win. In the event of a prize, we process personal data to comply with the laws applicable to us.
2.2. History of your communication with us
(Information you provide, for example, by phone (recording of telephone conversations or voice messages left when you call our project manager or when you are called by our staff) or via e-mail)
Providing services and assistance to ensure equal and good quality service and protect our interests.
Such communication data for this purpose is stored for no longer than 5 (five) years from the end of the communication.
This is necessary in order to be able to fulfill your contractual obligations to you and to have evidence in the event of a dispute over the quality of services and / or the fulfillment of your contractual obligations. Also to provide you with the highest level of service.
2.3. Purchase and activity history
(Your purchases, orders, interest in products and services via email, website and applications)
Selling you goods.
We will store your data for this purpose for a maximum of 5 (five) years from the date of the last transaction (whichever is later).
We will store information about the goods you are viewing for 30 (thirty) days.
It is necessary to be able to fulfill our contractual obligations to you (for this purpose we only use your purchase history).
Providing services and assistance, as well as resolving possible problems with the purchased service or product.
We will store your data for this purpose for a maximum of 5 (five) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).
This is necessary to be able to fulfill our contractual obligations to you (for this purpose we only use your purchase history).
Providing personalized direct marketing offers.
We will store your data for this purpose for a maximum of 5 (five) years from the date of receipt of your consent or until you withdraw this consent.
In this way, we try to meet your needs, reflect your interests and provide the highest level of service. At the bottom of each newsletter you will find answers and settings management features.
By sending you e-mail surveys to evaluate the quality of services.
We will store your data for this purpose for no longer than 5 (five) years from the date of your last connection to your account or until you cancel the receipt of questionnaires.
Surveys to assess the quality of services. We need this to improve the quality of service in the legitimate interests of the company. You can unsubscribe from such surveys at any time by contacting us at email@example.com or by clicking on the unsubscribe link in the email or during a conversation with our staff.
2.5. We may also process your personal data if this is necessary to fulfill our obligations or to protect the vital interests of you or another individual.
3. WHAT PERSONAL DATA ARE TRANSFERRED TO THIRD PARTIES
3.1. We want to gain and maintain your trust, so we will only disclose your personal information in significant cases.
3.2. We may transfer your personal data to the following categories of data recipients:
3.2.1. We disclose your personal information to any company in our group (including our subsidiaries and our parent company, as well as all its subsidiaries);
3.2.2. We may transfer your personal data to our insurers and professional advisers in connection with risk management, professional advice or for the purpose of raising, enforcing and defending legal claims;
3.2.3. For the purpose of providing specific services, we may transfer your personal data to other service providers, such as website hosting service providers, courier services, server and server maintenance service providers, e-mail service providers, newsletter, survey and data protection officer service providers.
3.3. We will only engage service providers who have put in place / undertake to put in place appropriate technical and organizational measures that will ensure an appropriate level of security of data processing commensurate with the risk of infringing the rights and freedoms of individuals whose data will be processed under the processing will comply with the requirements of the General Data Protection Regulation.
3.4. We may transfer your personal data not only in the cases specified above, but also in fulfillment of our legal obligations, as well as if there is a need to protect the interests of you or other persons. For direct marketing purposes, we may transfer personal data with your consent to our partners who provide us with marketing services.
3.5. The data recipients specified in this Chapter may also be located outside the borders of the Republic of Latvia, the European Union or the European Economic Area. We will only transfer your personal data to third parties who comply with the requirements of the General Data Protection Regulation.
4. HOW LONG WE STORE YOUR PERSONAL DATA
5. MARKETING STATEMENTS
5.1. With your consent by e-mail, SMS, calling the phone number provided by you, we will provide you with marketing announcements so that you can find out our news and be able to get acquainted with our products and find them.
5.2. You may opt out of direct marketing communications sent to Domus at any time. You can do this:
5.3.1. by contacting us by e-mail: firstname.lastname@example.org or by using the withdrawal link in the notification sent to you by e-mail or during conversations with our employees;
5.3.2. by contacting your Domus project manager.
5.4. By opting out of direct marketing notifications, we will reset your personal data processing settings so that direct marketing notifications are no longer provided to you.
5.5. Please note that www.domusbuve.com is a single network of various interconnected services, so the processing of personal data processed by our systems may take several days. Therefore, for some time while your request to opt out of marketing communications is fulfilled, you may receive those communications.
5.6. By opting out of direct marketing communications, we will continue to provide you with information about the services you have ordered (for example, the latest order information).
6. YOUR RIGHTS
6.2. You have the following personal data protection rights:
6.2.1. the right to receive information regarding the processing of personal data;
6.2.2. the right to access our personal data that we store;
6.2.3. the right to request the rectification of your personal data which we hold
6.2.4. the right to ask us to delete your personal data (“right to be forgotten”);
6.2.5. the right to restrict the processing of your personal data;
6.2.6. the right not to consent to the processing of your personal data;
6.2.7. the right not to consent to the processing of your personal data for direct marketing purposes;
6.2.8. the right to data transfer;
6.2.9. the right to withdraw consent for the processing of your personal data;
6.2.10. the right to lodge a complaint with the supervisory authority;
6.3. If you want to exercise your rights, or if you have any questions about the processing of personal data or the exercise of rights, please contact us by e-mail: email@example.com.
6.5. The right to access our personal data that we process. You have the right to receive confirmation from us as to whether we process your personal data. When we process your personal data, you have the right to get acquainted with the personal data to be processed and information about their processing, for example, the purpose of personal data processing, categories of personal data, recipients of personal data, etc. c. We will provide you with a copy of your personal data. You have the right to receive your personal data in a systematic, commonly used and computer-readable format. However, you cannot exercise this right in cases where it may adversely affect the rights and freedoms of others.
6.6. We have the right to refuse to provide the data you process if the law specifies the circumstances in which personal data will not be provided.
6.7. The right to request the correction of your personal data that we store. You have the right to correct any inaccurate personal data and, taking into account the purposes of the processing, to supplement any incomplete personal data.
6.8. The right to delete your personal data. This right may be exercised if: (i) personal data are no longer necessary for the purposes for which they were collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not consent to the processing of personal data for the legitimate interests of us or a third party; (iv) personal data are processed for direct marketing purposes, (v) personal data have been processed unlawfully; (vi) personal data must be deleted in accordance with the requirements of the law applicable to us. Please note that in some cases you will not be able to exercise this right due to applicable exceptions. These exceptions include cases where the personal data to be processed are necessary in order to: (i) exercise freedom of expression and information; (ii) exercise our legal obligations; or (iii) raise, enforce or defend legal claims.
6.9. The right to restrict the processing of your data. This right may be exercised in the following cases: (i) challenge the accuracy of personal data; (ii) personal data is processed unlawfully, but you do not want it deleted; (iii) personal data is no longer required for the purposes of our processing, but you request it in connection with legal proceedings, enforcement or defense, or (iv) You do not agree that they will be processed on the basis of our legitimate interests or that of a third party until the grounds for your disagreement have been verified. By restricting the processing of personal data, we may continue to store your personal data, but we will not continue to process it, except for: (i) with your consent; (ii) in connection with the bringing, enforcement and defense of legal claims; (iii) to protect the rights of other natural or legal persons; or (iv) in the overriding public interest.
6.10. You have the right to object to the processing of your personal data. You may exercise this right for any purpose related to your particular situation, but only to the extent that we use the data in connection with our or a third party’s legitimate interests. If you object, we will not continue to process personal data unless we can prove that the data is being processed for compelling legitimate reasons beyond your interests, rights and freedoms, or to bring, pursue and protect claims and / or legal proceedings. requirements.
6.11. You have the right not to consent to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not agree, we will no longer process your personal data for these purposes.
6.12. The right to data portability You can exercise this right in cases when we process your personal data by authorized means (computers, etc.) and the legal basis for the processing of personal data is:
6.12.1. Your consent, or
6.12.2. performance of the contract or actions taken at your request prior to the conclusion of the contract.
6.13. Right to withdraw consent for the processing of your personal data. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw the consent at any time. Withdrawal of consent will not affect the lawfulness of the data processing during the period leading up to the withdrawal.
6.14. Right to lodge a complaint to the supervisory authority. If you believe that we are violating personal data protection legislation by processing your personal data, you have the right to submit a complaint to the State Data Protection Inspectorate, located at 11 / 13-15 Blaumaņa Street, Riga, LV-10312, https://www.dvi.gov.lv/lv/ . In all cases, please contact us before making a complaint so that we can work together to find a suitable solution.
7.2. Cookies do not usually contain any information that could directly identify the user’s identity, but your personal information that we process may be related to the use of your computer or other equipment, including browsing websites and other information obtained and stored through cookies.
7.3.1. We may work with third parties (commonly referred to as service providers) who, with our permission, have the ability to place third party cookies on websites or in the provision of our services to sites, applications and tools. These service providers help us to serve you better, faster and more reliably.
8. PROCESSING OF CHILDREN'S PERSONAL DATA
8.1. The services provided on our website are intended only for persons over 16 years of age. Certain loyalty programs or contest conditions may provide for a different, higher, minimum age limit for participants.
8.2. If we have reasonable doubt that we are processing personal data that is newer than specified in this section, we will delete that personal data from the databases.
9.2. We will notify you of any significant changes to the Website or other appropriate means of communication, such as by email, so that you may review the changes before continuing to use our website.
10. HOW TO CONTACT US
10.1. We always want to listen to our customers’ feedback, and we are ready to answer any questions that may arise.
10.2. Do not hesitate to contact us if:
10.2.2. you want us to stop using your personal data;
10.3. You can contact our data protection officer by email at firstname.lastname@example.org.